Anybody know how to fix this, or at least mitigate it some? Hours spent with them on the phone got me nowhere. They tried to blame everything they could but their system. Hikvision's tech support was less than helpful in troubleshooting. I have read about other people coming across this issue, but nobody seems to know how to fix it or what is causing it. No other cameras do this besides the ones that have freezing issues. The second video is if the stream actually works, after watching it for a while there are a ton of artifacts in the video, as if no I-Frames are being sent. The first video is of the freezing issue. I have attached some videos I recorded of this happening. In some cases turning these settings lower sometimes makes it worse. I have also tried setting the bitrate, I-frames, FPS, to about every combination you can think of. I have tried 4 different computers as well. The other weird thing is on the HDMI output of the NVR itself, when switching from multi-view to single view, there are no issues. I have reset and factory defaulted all the cameras several times as well as upgraded to the latest firmware. It used to be much more random, but it definitely seems to affect two cameras much more than other cameras now (camera 4 and 5).
Sometimes the stream starts playing, but usually it just stays frozen indefinitely, until switching back to multi-camera view.
When switching to single camera view, the stream is switching from sub stream to main stream and freezes. I have installed the following system for a client: 6 Hikvision DS-2CD2032-I Cameras and an DS-7608NI-E28P2T NVR.Įverything works good, but I have issues with switching from a multi-camera view to single camera view. Apologies for so many posts but I am trying to hit my issue from different angles.
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